SHP Rates
Every response is someone telling us their story. Here is how many are reaching us — and who is leading the way to First Base.
Filled cards are at or above the SHP rate. The rest show how many percentage points would close the gap — every one of them is reachable with a few more conversations.
1,246 responses received across 13 home health agencies in April.
How to read these rates
Every agency has surveys sent to the patients and families it cared for. The percentage is the return rate — how many of those surveys came back. A higher rate means more voices are reaching us.
Responses received out of surveys counted by SHP. Example: 77 responses from 334 surveys mailed is about 23%.
The line on each bar is the SHP rate — 23% for home health and 32% for hospice. That is the rate we are aiming to beat.
Bars past the marker are leading — learn from them. Bars short of it have the most room to grow, and a few more conversations each week can close the gap.
Hospice rates come straight from SHP and count responses returned by mail and by email together. Hospice survey counts are shown as approximate because SHP reports the rate rather than the number of surveys sent.
About 3 out of every 10 surveys sent came back — 8 responses from 26 surveys mailed to home health patients and families.
That is 8 points above the SHP rate of 23%. Keep it going!
About 3 out of every 10 surveys sent came back — 200 responses from 664 surveys mailed to home health patients and families.
That is 7 points above the SHP rate of 23%. Keep it going!
About 3 out of every 10 surveys sent came back — 113 responses from 414 surveys mailed to home health patients and families.
That is 4 points above the SHP rate of 23%. Keep it going!
About 3 out of every 10 surveys sent came back — 23 responses from 87 surveys mailed to home health patients and families.
That is 3 points above the SHP rate of 23%. Keep it going!
About 2 out of every 10 surveys sent came back — 63 responses from 253 surveys mailed to home health patients and families.
That is 2 points above the SHP rate of 23%. Keep it going!
About 2 out of every 10 surveys sent came back — 260 responses from 1,083 surveys mailed to home health patients and families.
That is 1 points above the SHP rate of 23%. Keep it going!
About 2 out of every 10 surveys sent came back — 77 responses from 334 surveys mailed to home health patients and families.
That is 0 points above the SHP rate of 23%. Keep it going!
About 2 out of every 10 surveys sent came back — 58 responses from 253 surveys mailed to home health patients and families.
That is 0 points below the SHP rate of 23%.
About 2 out of every 10 surveys sent came back — 105 responses from 488 surveys mailed to home health patients and families.
That is 1 points below the SHP rate of 23%.
About 2 out of every 10 surveys sent came back — 18 responses from 89 surveys mailed to home health patients and families.
That is 3 points below the SHP rate of 23%.
About 2 out of every 10 surveys sent came back — 94 responses from 472 surveys mailed to home health patients and families.
That is 3 points below the SHP rate of 23%.
About 2 out of every 10 surveys sent came back — 74 responses from 400 surveys mailed to home health patients and families.
That is 5 points below the SHP rate of 23%.
About 2 out of every 10 surveys sent came back — 153 responses from 932 surveys mailed to home health patients and families.
That is 7 points below the SHP rate of 23%.
Home Health and Hospice SHP return rates for April. A static snapshot for Care Experience Week — no one needs to enter anything here.